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Returns Policy    


Faulty product / error on our part
If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the full price price you paid for the item (including shipping), as well as the shipping costs incurred in returning it to us. Important: to return an item please contact us first by email ([email protected]) or by using the contact details below.


Changed your mind
If you have changed your mind and do not want the item you ordered, you can return it to us, within 30 days, in its original condition and unopened, and we will refund you the full price you paid for the item (less the shipping costs).
You will also be responsible for the shipping charges incurred in returning the item to us. Important: to return an item please contact us first by email ([email protected]) or by using the contact details below.


Cancelling an Order
You can cancel any item from your order, provided that we have not yet begun to process it. Please email us ([email protected]) if you wish to cancel an order, or any part of an order.

If you cancel an order after we have begun to process it but before it has been shipped, you will be charged an administration fee of 15% of the value of the item(s) that have been cancelled.

If your order has already been shipped and you wish to cancel it, you can return the good(s) to us once you have received them. You will be responsible for all shipping costs. See Changed your mind above.



For further information contact:

Smartazz Kids
Attn: Anne Tuite
De Pretstraat 39
2060 Antwerp
Belgium
Tel/Fax: +32.3.295.5035
Email: [email protected]

This returns policy does not affect your statutory rights.

 

We ship to all EU countries
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We charge in euro. This currency calculator is for guidance only. [info]









 
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